The Factory Eatery & Spirits

Placed my order over the phone as soon as the restaurant opened for a pickup 40 minutes later, and when I got there everything was ready and waiting for me. The server I did interact with was very friendly and courteous, and genuinely seemed happy to be there which had me leaving with a smile. When I got home and opened everything up it all looked so good, with my order of the Warm Soft Pretzels with the Beer Cheese and Beer Mustard dips and the Grilled Southwest Chicken Breast Sandwich with Onion Rings just calling out to me to dig into them. Started with the Pretzels and my only complaint is that they were too salty. The cheese dip was superb and while I'm not much of a Mustard guy I was happy with that as well, but the Pretzels themselves had a tad too much salt. Alone they are already on the salty side, but then on top of that they have sea salt sprinkled on them. Easy enough to brush the sea salt off, but leave it on hit the senses too hard. Now the sandwich was a whole different ballgame. As a spice mouse I was not prepared for just how spicy this was going to be, but even with my mouth burning and my stomach angry, the sandwich was delicious and cooked to perfection. And those onion rings, oh my goodness, perfection. The texture, the flavor, the amount, chef's kiss. A lovely dinner was had and I think I'll be coming back in the future sometime, if for nothing else than those onion rings.

Other than parking being an issue, my experience was great! Went with family to celebrate an anniversary. No two orders were the same, yet every one remarked how much they enjoyed their food. Our Server was fantastic. She was very attentive and friendly. She has a great sense of humor. I'm sorry that I can't remember her name.

LOVED the aesthetic inside and out. Smart to have it attached to firm businesses with a courtyard between all of them. menu was jam packed with heartiness; some flare items with variety palette, traditional with twists for sandwiches especially. OH get the chili if it comes with the meal. Just AMAZING food AND bang for the buck!!!! Great execution of service and friendly too!!! Cannot wait to go back ☺️☺️☺️

Walked in and asked hostess for a table for 6. Told they had no room for 6. No offer of splitting the party, no offer to sit at the bar, no offer to wait. Plenty of open seating. Gave her a few seconds to do the right thing as I could see her wheels spinning, but there was no activity going on behind those eyes. We’ve eaten there dozens of times over the years, but I have a long memory. The Factory is off my list in the future.

My wife and I wanted to try a new place, so we tried this place. My wife got a bowl of seafood chowder soup and I got a Reuben Sandwich with what we were told from the waitress, soup of the day is Seafood chowder or French onion soup. The first spoonful my wife took of Seafood chowder (which tasted mostly like tuna fish) was burnt, which left a lingering burnt taste in your mouth) So we told the waitress about it, so they could check that in the kitchen. Also they up charged us for the French onion soup $2.50. Which it states right on there menu that Rueben comes with soup of the day! The waitress said she would see about taking it off the bill. Granted my wife did take the rest home so I can certainly understand that charge. The manager asked where the rest of the soup was. According to the waitress. But I asked Joe the manager and he could not find the up charge on the menu and said we will have that changed and supposedly he tried the soup and did not think it was burnt. Unless they scraped the bottom of the pot when they got my wife’s bowl out.